Betsy is the Head of a Manufacturing Factory. She currently works in an Indonesian family-owned conglomerate company. Betsy has worked in this company for more than 15 years, she served in several subsidiaries, until Betsy moved to her current position in the factory 2 years ago. She came to me with a confused mind, and was at the point where she decided to resign and wanted to concentrate only on her family. Betsy wanted to see a coach, just to make sure she made the right decision. In her current position, Betsy feels sandwiched between the Factory Director, an assertive foreign expatriate, and the Company Owner who wants to help manage the factory.

All wishes of the Owner regarding the factory were conveyed to Betsy to be conveyed to the Factory Director, and the Director also answered the Owner through Betsy. Betsy felt a responsibility to align the two. The misalignment between the Owner and the Factory Director gradually stressed Betsy, and it caused her and her family to suffer. She felt like she couldn't carry out her responsibilities properly anymore. Betsy thought of resigning, with the aim of improving her own mental and health going forward. I sense the negative atmosphere in her mind as well as the pressure she was under.

I then asked her to look at it from a different angle. We reflect back on some of the examples she gave, but this time from the positive side, and how she sees it now. We exchange thoughts at a slower pace, a lot of reflection, until then she starts to realize that she's never thought that way before, but now she sees it. Since then, the atmosphere has completely changed. I saw she was happy and enthusiastic again. The change in understanding the problem, has changed the way she views the same problem now. I just asked her to look at the same thing but from a different side, which is the positive side, and it made a huge difference. This is often the client's blind spot, because they are already frantic with solving the problem.

James, a senior manager, was sent to me by his company, a multinational mining company. The results of the assessment show that he is ready to become the next CEO. To increase his potential, he was advised to attend coaching sessions for 6 months. James has worked at this company for more than 10 years. James is intelligent and has a strong business intuition. James himself feels that he already knows everything related to the company's operations and this is proven by the results he has achieved so far.

At the initial meeting, he himself was confused, if the company wanted to make it better, what else could be improved? From my initial impressions, I realized it was a little difficult to get him to talk about the difficulties or the obstacles he was going through, or what he wanted to improve. He talks about the success he has had, and it's all seen from his side. I then encouraged him to look at it from a different angle, each time he shared his success. Gradually he began to realize that in leading James always used his reasoning and was always based on what was right and wrong, but he paid less attention to the feelings of others, did not see the potential of others.

To become a better leader, he was then inspired to start paying attention to others. What matters is the way he communicates with other people. James realized that he was using his 'mind' too much and not using his 'feeling'. This realization changed the way he saw the same thing after that.

Benny is a successful young restaurant entrepreneur in Sumatera Island. This restaurant is quite famous and viral on Indonesian social media. Even though his restaurant business is successful, Benny doesn't believe in what he's been doing all this time. His responsibilities are now getting bigger because of having children, making Benny have to think about the future of his family. He wants to explore what line of business is the most suitable for him. I feel with the business success that Benny has now, how could he feel less confident about the future? Is it because of the 'point of view'? I let him tell me about his background. It turned out that during the first 10 years before getting married, he had been doing various business activities, each one stopping halfway and he then starting another completely different business. And he doesn't want that to happen again in the future, because he doesn't want to start all over again.

I'm interested to know what happened in the previous jobs. It turned out that in fact every job he did was always good, but he had to leave the job for reasons other than himself (because his father was sick, because there was a disaster in another area that he wanted to help, because of a friend's invitation to move and so on). I then took him to see what benefits he got, what sources of happiness he got, from doing his past work.

So what lesson did he learn from all that experience? He finally realized that he was actually the Creator of a new venture. He is able to organize & prepare for the next business move, but he will get bored if he has to do the same thing over and over again. I saw the light in his eyes with this new awareness. All the worries and doubts at the start suddenly disappeared. My initial intuition turned out to be correct. I managed to unlock him by asking him to see his "value" side. And it had a huge impact on him.

Lisa is Head of Marketing at a private company. Lisa joined this company 2 years ago and has been in her position ever since. She was confused by her more senior subordinate, and told how difficult it was to get this subordinate to do her job. She was always angry with this subordinate. Even though Lisa had tried hard, still Lisa couldn't get her subordinate to do her job well.

I was curious to know if she ever sat quietly and tried to understand what was going on in the minds of her subordinates when discussing the matter. After a moment, Lisa realized the constraint in her heart. She found it difficult to speak properly because she did not like this subordinate. When I asked her what was holding her back, she suddenly realized that she was always demanding and pushing her way. She didn't want to hear about other people's problems.

She realized now that as a boss she needed to know the perspective of others, not just hers. She must be able to humble herself, precisely to be able to explore the potential of her subordinates. Her perspective on the problem had changed since then, and she had the insight that this might not be a big deal to her anymore.